Refund policy
If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and refund policy:
- Returned items must have no visible signs of wear or use.
- Items cannot be returned after 30 days.
- Sale items can be returned for store credit.
To initiate a return, please complete the following steps:
- Reply to your order confirmation email to request which products you would like to return.
- Print the prepaid return shipping label that you will receive by email.
- Send all items back to us using the label provided.
Additional Information
- You will be refunded once the returned product has been received.
- A shipping label will be provided via email. The customer is not required to pay any return shipping fees, just for packaging if the original box or package has been damage or thrown out.
- We do not charge any restocking fees.
- For any questions or concerns, please send us an email at shopbugandbird@gmail.com or message us directly on Instagram @bug.and.bird